- Unlike many solutions similar to InverseFlow Help Desk System, using our system does not require your customers to create yet another account.
- InverseFlow Help Desk System is powerful, fast and secure. You will never have to wait for a page to load. Refreshing the database takes seconds, not minutes or hours.
- Customers can attach files to their tickets, but only if you allow it in the administration area.
- Multiple employees, technicians and/or administrators may use the back end. The Help Desk will even generate reports on how fast each of them replies to tickets, and how many tickets are open, closed and on hold.
- Customer support surveys. Only InverseFlow Help Desk System has this amazing feature. This lets you get real, anonymous feedback from your customers via an easy to use web based form. Learn what they think of your service, quickly and effectively.
- Customers can submit tickets via E-mail, or through the actual helpdesk. Customers can also reply to ticket notification E-mails.
- InverseFlow provides 24/7 customer support via E-mail, Telephone and Help Desk. Some of our competitors charge you just for answering an E-mail, we answer the phone for free.
- Many, many more advantages. Check out our Features Information Listing for more features and advantages!
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